Speakers: Richard Harman, Chief Executive, AGBIS; Virginia Parkes, Director of Learning and Professional Development, AGBIS; Veryan Exelby, Senior Counsel, Farrer & Co
With numbers of parental complaints trending upwards, this is an opportune time to reflect on the parent-school relationship.
We are delighted to have Veryan Exelby, Senior Counsel and Scott McGrory from Farrer & Co joining us for a webinar which will focus on the handling of complaints and the role Governors play throughout and particularly when they are asked to be a panel member at the Stage 3 part of the Complaints Process.
Veryan and Scott will explore a number of topics including: managing parental expectations, strategies to de-escalate potential complaints and, where complaints cannot be avoided despite all efforts, best practice in the handling of formal complaints.
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